Softworks Blog

The Importance of Employee Leave

Posted by Jimmy English on Wed, Aug 16, 2017

The Importance of Employee Leave.

 July and August are the most popular times of the year for employees to take their annual leave. There are typically less active projects and a lighter workload during this period, making it the ideal opportunity to get away for a while. While some employees may take a day off here or there, it is still important to take an extended period of time off work. Employees benefit psychologically and emotionally from annual leave, and enjoy a boost in enthusiasm and productivity when they return.  Let’s take a closer look at the benefits that result from annual leave and why it is so important.

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 1. Turning off your email. 

It is widely believed that constantly checking your email leads to an increase in stress levels. While some managers might not be able to avoid their email altogether, to fully benefit from your holiday set your out of office message before you leave. Take it one step further and don’t even think about checking your email on your phone. Unless you’re expecting an important message it can wait until you get back.

  1. Spending quality time with family.

The work life balance is a tough one to achieve sometimes. We all get caught up in our work at some stage or another and can neglect other areas of our lives. Getting away from your desk for a week or two with your family or loved ones will increase your happiness and remind you that there is more to life than work.

  1. Refreshed and rejuvenated.

The biggest benefit of annual leave is the positive effect it has on the employee mindset. An employee returning from holidays will have a fresh outlook and attitude and will be ready to perform to the best of their ability.


A business can only prosper from having satisfied and motivated employees. Employees who are happy and productive are a huge asset to any company. And while annual leave is limited, Flexible Working is not.  Flexible Working is unique in that it allows employees to achieve greater work life balance which in turn makes them more productive workers. To find out more about flexible working from Softworks click here.

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Topics: Flexitime / Flexible Working Hours Arrangement, Flexible Working, absences, Employee Motivation

New Customer Announcement - CDP Worldwide

Posted by Jimmy English on Thu, Aug 10, 2017

Softworks UK wins contract to provide CDP Worldwide with Market Leading Workforce Management Solutions

Softworks UK has won the contract to provide the Carbon Disclosure Project with eRostering, Absence Management and Time & Attendance Solutions. CDP Worldwide, Headquartered in London will use Softworks Time & Attendance Solutions for 140 staff across 6 departments.

Following a search process, Softworks was awarded the contract to provide their solution against competition from within the United Kingdom. Softworks Solutions are already used by many other not for profit companies including: Radius Housing, Focus Ireland, Cork Association for Autism, Blind Veterans UK and the Lauralynn Childrens Home to name but a few.


CDP Worldwide particularly liked Softworks eRostering solutions which allows employees to check shifts with simplicity and ease. CDP is planning to expand the implementation of Softworks to its wider European operations in the future.

Andrew Ferguson, Softworks CEO, said: “We are delighted to be working with CDP Worldwide and look forward to seeing them benefit from our Workforce Management Solutions.”


Topics: Time & Attendance, Compliance, Workforce Management, Automated Absence Management, Mobile App, Timesheets, Employee Motivation

Workforce Management for the Hospitality Industry

Posted by Jimmy English on Wed, Aug 9, 2017

The Hospitality Industry at the best of times has a lot of moving parts, and at the worst of times is organized chaos. Managers are constantly on the lookout for new methods of ensuring their Hotel or Restaurant runs as smoothly as possible. For any establishment to perform well, it depends on the ouput of its employees. And what better way to efficiently manage employees than with Workforce Management Solutions. There are several key areas of employee management that benefit greatly from the implementation of Workforce Management Solutions.

  1. Employee scheduling.

Rostering in the Hospitality Industry depends largely on a combination of forecasting guest demand and guesswork. With employee scheduling solutions, hospitality managers can roster employees with flexibility in both their hours and departments they work in. Split shifts are very common in the Hospitality Industry, and are no longer a headache when using eRostering. Scheduling solutions never forget and will automatically schedule an increase in staff levels for typically busy times.

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  1. Absence Management.

Planned and unplanned absences can throw rosters out of whack. Being short staffed can put even more stress on already stretched resources and employees. With absence management solutions for the Hospitality Industry, managers can draft in replacement staff or have additional staff on standby to replace a sick colleague. Absence management solutions are particularly effective for preventing losses as a result of not having enough staff on the floor.

  1. Working Hours compliance.

As with all industries, hospitality employers must comply with the Working Time Directive on the maximum amount of hours an employee can work in one week. Time & Attendance solutions assist employers in the Hospitality Industry to track the working hours and breaks of their employees.  Employers who do not implement compliance procedures for maximum hours are opening themselves up to fines and sanctions.


As you can see there are numerous benefits to introducing Workforce Management Solutions in the Hospitality Industry. Along with improving employee output and efficiency, employers can avoid the situation of being short staffed or over working employees and the negative connotations of both scenarios. 

Find out about the best workforce management solution for Hospitality here, and try a live Demo of Softworks.

Book a Demo

Topics: Labour Scheduling, Working Time Directive, Hospitality, Automated Absence Management, Employee Motivation

Overstressed at Work? Softworks can help!

Posted by Jimmy English on Mon, Jul 31, 2017

Check out our Top Tips to reduce the stress you feel at work.

 The Modern workplace is fast paced by nature as demands grow and resources seem to shrink. We live in a society where being stressed at work is considered relatively normal. Most working adults find it very difficult to maintain a sustainable work life balance, juggling their job with family, friends and other activities. Increased stress in our jobs leads to a decrease in productivity. Along with this decrease in output, workplace stress can lead to other complications in your life.

Beat the stress at work with these simple but effective tips from Softworks:

  1. Change your approach to work.

Break your tasks down to a manageable size .If you are given a particularly large task at work it can often seem daunting. Breaking this task down into smaller parts to be tackled one at a time will make the task more approachable and will reduce the stress you feel. Visualising yourself completing the task successfully can also help to reduce your stress.

  1. Get some exercise before or during work.

Exercise has been extensively proven as a bona-fide stress buster. Indulge in a pre-breakfast run or a post lunch walk and release some happy hormones to fight off the stress building up from work.  Getting away from your desk will help reset your mind and refocus you when you return.

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  1. Give Feedback.

If you feel like you are being asked to do too much, don’t be afraid to speak up. Your boss will respond  to you much better if you admit that you are a bit out of your depth rather than doing a poor job. It also demonstrates that you are responsible and a good team player. Don’t let the stress build up to a point where it feels like it’s going to overflow.

  1. Look for Flexible Working.

Flexible working is the perfect way to beat work induced stress. Build up flexitime when you feel up to it and then use it at will when you feel like you need to get out of work a little bit early. Flexible working arrangements benefits both employers and employees, allowing for greater output and productivity.

To find out more about Flexible Working Solutions from Softworks and how they could help you bust the office stress then download our free whitpaper here.

Don’t just take our word for it though. Book a Demo of our Solutions here and see for yourself how we can help your company increase output and productivity.

Book a Demo


Topics: Employee Retention, Flexible Working, Employee Motivation

How eRostering and Scheduling Solutions can benefit Healthcare Services in Ireland

Posted by Jimmy English on Mon, Jul 24, 2017

Healthcare providers in Ireland face a number of administrative challenges on a daily basis. In particular, Hospitals, Nursing Homes and specialist units must overcome complex rostering needs to manage various  levels and grades of staff performing a multitude of tasks and duties.  On any given day, healthcare providers will require rostering for Doctors, Nurses, Support staff and ancillary staff.

Without the effective management of staff scheduling and rostering, healthcare establishments cannot provide the level of care that is expected them. With this in mind, what benefits can eRostering and Scheuling solutions offer to healthcare providers? Some of the benefits:

  1. Effective and carefully crafted rostering and management of staff across all units of the provider
  2. Increased effectiveness of time management.
  3. Greater accuracy in Payroll.
  4. Improved employee satisfaction with allocation of resources.
  5. Improved access to and visibility of employee schedule data.

eRostering and Scheduling Solutions are also hugely beneficial to Healthcare providers in aiding them to maintain their compliance and patient safety standards. Additionally, healthcare providers will benefit hugely from the integration with payroll and HR systems that is possible with most eRostering and Scheduling solutions.


Compliance: eRostering enables Healthcare administrators to ensure that they remain fully compliant with the regulations of the European Working Time Directive.

Patient Safety: Ensure that healthcare professionals are fit for practice by limiting their hours to a safe amount per week and schedule regular rest periods.

Softworks is the leading provider of Rostering and Scheduling solutions to healthcare establishments in Ireland.  Softworks has successfully implemented scheduling solutions in several of Irelands leading and flagship hospitals. Hospitals using Softworks Scheduling solutions have experienced the full range of benefits of our solutions, including those listed above.

But don’t just take our word for it.  Find out here how Beaumont Hospital introduced Time & Attendance and Scheduling.

Get Beaumont Case Study

The Bons Secours Health System also enjoy the many benefits of Softworks solutions.  Read about those benefits in our case study.

Get Bon Secours Case Study

Topics: Compliance, Healthcare, Hospital Scheduling, Employee Motivation

New Customer Announcement - Softworks wins Halifax International Airport contract to provide Time & Attendance Solutions. 

Posted by Jimmy English on Fri, Jul 21, 2017

Softworks has won the tender to provide their market leading Time & Attendance, Scheduling and Absence Management solutions to Halifax International Airport in Halifax, Nova Scotia. (Canada)

Softworks will provide Halifax International Airport with workforce management solutions for over 200 employees.

Following the tendering process, Softworks was awarded the contract to provide their solutions against competition from within Canada and the US. Softworks Solutions are already used by other transport agencies including: Dublin Airport Authority, Shannon Airport and Dublin Bus, to name but a few.

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Halifax International Airport particularly liked Softworks Employee Self Service solutions which allows employees to record their own time & attendance, check work schedules and even to book absences and holidays, all via their mobile app. One of the most attractive features of Softworks Employee Self Service is that it increases the efficiency of Human Resources, Payroll and Operations staff by reducing the number of queries coming from employees.

Andrew Ferguson, CEO of Softworks, said: “We are delighted to have been awarded this tender and we look forward to working closely with the team at Halifax Airport as they reap the benefits of our Workforce Management Solutions. “

Topics: Time & Attendance, Compliance, Workforce Management, Automated Absence Management, Mobile App, Timesheets, Employee Motivation

The Top 5 Challenges of Workforce Management

Posted by Jimmy English on Tue, Jul 18, 2017

Workforce management refers to the system of processes involved in the daily organisation and operation of employees in a working environment. In any organisation that has multiple departments with multiple employees there is going to be a certain amount of difficulty and complexity in the management of these employees. Some of most common challenges in workforce management include:Scheduling and rostering, Time & Attendance Tracking, Managing Absences and employee self-service options.

Let’s take a further look at these workforce management challenges:

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  1. Time & Attendance Tracking.

The main issues surrounding tracking employee time and attendance in any organisation typically result from the tracking being paper based, with employees manually signing in and out. Paper based time and attendance tracking is very open to innacuracies and dishonesty from employees.

  1. Scheduling and Rostering

Within any company there can be several different shift patterns requiring employees to be scheduled for different parts of the day. Staff levels can also be dependent on projected demand during busy or quiet periods. Paper based rostering is becoming increasingly inefficient in the modern workplace.


  1. Managing Absences.

Planned and unplanned absences can both test a business. Unplanned absences can place unnceccesary strain on business due to the extra costs of covering the absence and the losses incurred while the absent employee is being replaced. Planned absences are simpler to deal with but will still present obstacles for a company.

  1. Employee self service

The increasing demand from employees for access to their time & attendance information and data is presenting a challenge for employers who still store this data in paper format. The requirement for transparency around employee data is difficult to comply with for employers who do not have this information stored digitally.

  5. Holiday Tracking

 Chances are, employees are going to want to take annual leave during the summer months when the weather is fine. Demand for time off mid year is going to be very high. Unfortunatley it will not be possible to accomodate everyone's holiday requests for the same time and it is often neccessary to stagger these requests to ensure that the company still functions fully.


To successfully compete in the modern business environment it is vital that companies implement a workforce management system to help them to manage and optimise employee output and performance. Workforce management solutions such as those provided by Softworks can assist companies to drive efficiency, reduce costs and ultimately improve business performance.

But don't just take our word for it! Book a live Demo here and see for yourself!

Book a Demo

Topics: Time & Attendance, Compliance, Healthcare, Workforce Management, Automated Absence Management, Timesheets

Softworks awarded contract to provide Workforce Management Solutions to Havencare (Southwest) Ltd

Posted by Jimmy English on Fri, Jul 14, 2017


Softworks has been awarded the contract to provide their market leading Time & Attendance,eRostering and Absence Management Solutions to Havencare Supported Living and Residential Care in Plymouth, United Kingdom. Softworks will provide Havencare with workforce management solutions for their 220 employees across several facilities.

Softworks Solutions are already used by many other healthcare and assisted living facilities across the UK and Ireland including Newbrook Nursing Home, The Bons Secours Health System, University Hospitals of Bristol NHS Trust and the Fermoy Community Hospital to name but a few.

Havencare particularly liked Softworks Employee Self Service Solutions which allow employees to record their own time & attendance, check work schedules and even to book absences and holidays, all via their mobile app. One of the most attractive features of Softworks Employee Self Service is that it increases the efficiency of Human Resources, Payroll and Operations staff by reducing the number of queries coming from employees.

Softworks are looking forward to working closely with the team at Havencare as they reap the benefits of our Workforce Management Solutions.

Find out more about our workforce management solutions. 

Try Softworks for yourself and get a Live Demo of our market leading solutions. 

Book a Demo



Topics: Time & Attendance, Healthcare, Workforce Management, Automated Absence Management, Mobile App

The benefits of introducing a Workforce Management System in the Healthcare Industry.

Posted by Jimmy English on Mon, Jul 10, 2017

In the fast paced and often hectic environment of hospitals and other healthcare services it is vital that the right staff are assigned to the right department, at the right time, to perform the right task. The effective management of a hospital centres on accuracy and efficiency.  To ensure the smooth running of their hospitals, more and more managers are turning towards workforce management solutions for the healthcare industry.

Common issues facing healthcare managers include:

Compliance: Healthcare providers need a tool that ensures all staff are rostered within working time regulations.

Patient safety: if key staff are tired and overworked, the safety of their patients could be at risk. Healthcare providers need to ensure their medical staff receive sufficient rest breaks.

Accuracy: healthcare providers need to ensure the accurate collection of employee hours worked for payroll.

Automation: Automation and pre scheduled hours allows healthcare and hospital managers to easily manage employee hours and meet staffing demands. 

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As well as addressing many of these common workforce management issues, time & attendance and eRostering solutions can provide a clear return on investment for healthcare providers.  Scheduling and time & attendance solutions give the healthcare sector the tools and systems they need to operate under strict budgeting guidelines, the high cost of labour and variable staffing needs.

Some of the benefits of Time & Attendance and eRostering Solutions that will yield ROI for healthcare providers include:

Optimising the workforce by aligning staff levels and labour resources and ensuring staff have the required skillset to carry out the task at hand.

Improving productivity by providing real time staff information for informed decisions.

Attracting, retaining and motivating employees by giving them more control and input over their work schedules.

As the leading supplier  of Time & Attendance and eRostering solutions to the healthcare sector in Ireland and the UK,Softworks understands the complex issues that healthcare providers face.

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You can find out more about the benefits of workforce management in the healthcare industry by downloading our Free whitepaper here.

For a look at a real life application of softworks solutions in one of Irelands largest hospitals, download our case study here.

But don't just take our word for it. See for yourself how Softworks Workforce Management Solutions can benefit your Healthcare establishment and book a Live Demonstration. 

Book a Demo

Topics: Time & Attendance, Compliance, Healthcare, Workforce Management, Automated Absence Management, Timesheets

The Cause and Cost of Absenteeism

Posted by Jimmy English on Mon, Jul 3, 2017

The Causes and Costs of Absenteeism in the Workplace

What Causes Absenteeism and how does it affect a company?

 Absenteeism is one of the biggest and most persistent obstacles to productivity and profit in a company. There are a number of factors that cause employees to be absent from work. Sickness, family problems and lack of motivation are all responsible for causing employees to be absent from work. Repeated and unplanned absences over an extended period of time can eventually begin to adversely affect a company’s overall performance.

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Below are two of the most common causes of unplanned employee absences:

  1. Disengagement: Employees who are not committed to their role or are not satisfied are more likely to miss time. They have less motivation to go to work and therefore are at a higher risk of taking unplanned absences.

 2.  Lack of work life balance: It is hugely important that employees have a good relationship between their work life and personal life. Employees who are over worked are more likely to take unplanned and unscheduled absences to maintain some balance in their lives.

 Employees who engage in unplanned absenteeism are putting an increased cost on their employer.

Some of the main costs of absenteeism include:

- The high cost of replacement employees, 

- The administrative cost of managing absence and a poorer service provided to customers due to shortage of labour.

- Absenteeism causes overtime, late deliveries and dissatisfied customers. Furthermore, employee morale is affected as other employees are expected to compensate for their absent co-worker.


In the United Kingdom, absenteeism is costing businesses billions each year. The average employee in the UK take 10 unplanned absences every year.

What steps can employers take to minimise the negative effect of unplanned absences?

Ultimately, companies need  to implement a workforce management system to track and analyse employee absence behaviour. By identifying and understanding patterns of absence companies can take the necessary steps to reduce both the financial and indirect costs of abseentism.

Find out more about reducing absenteeism in the workplace and download our dedicated whitepaper here.

Softworks can help your company to achieve it’s absence management and attendance tracking goals. Get in touch with us here for a Demo of our Workforce Management Solutions.

Request a Live Demo


Topics: Time & Attendance, Compliance, Workforce Management, Automated Absence Management, Timesheets