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HRPA 2015 - We're Exhibiting. Stand 141

Posted by Marketing General Softworks on Tue, Jan 20, 2015
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Softworks are excited to be exhibiting at HRPA 2015! 

This year we are delighted to announce that we have teamed up with two other experts in the field to bring you a complete Human Capital Technology package. We have nick-named the combination of Softworks, ASL HR Solutions and Psiint payroll solutions the #PowerOf3. This collaboration represents the extensive knowledge, expertise and experience of three leading vendors of integrated HR Management Systems, Payroll and Workforce Management respectively.

 

All three companies will demonstrate their expertise in all areas of Human Capital Management and display advanced knowledge of IT, HR/Payroll legislation and Processing.  The combined expertise and experience of these three companies ensures that the #PowerOf3 will ensure your investment in Human Capital Technology is successful, professional and ahead of the curve

 

You will find us Softworks stand #141. Come talk to our talented team to learn about how our Time & Attendance, Scheduling and Absence Management solutions assist companies to organise the working day, in a way that makes them more productive, profitable and add value to their operations. Our highly qualified team will demonstrate how we enable organisations to drive efficiencies, ensure compliance and improve reporting – while promoting a safe, positive working environment.

We're Hiring - Customer Experience Manager

Posted by Marketing General Softworks on Mon, Jan 19, 2015

 

Workforce

 

Customer “Experience” Manager incorporating Customer Care & Relations -

 

Softworks helps companies streamline processes, increase productivity and reduce costs through improved management, scheduling and utilisation of labour resources. Softworks offer reliable, proven, easy to use, intuitive solutions for Time & Attendance, Labour Scheduling and Absence Management allowing both private and public organisations to better ensure compliance, reduce errors, eliminate redundancies and improve reporting – while promoting a safe, positive working environment for all employees. Softworks has offices in Ireland, UK, Canada and customer implementations globally.

Due to our continued success and expansion of the company, Softworks requires an energetic self-motivated Customer “Experience” Manager. This is a great opportunity to join a dynamic and expanding company.

 Duties and Responsibilities Include:

  • Managing the end to end customer Experience from initiation to ongoing customer care.

  • Providing on site representation for the Softworks organisation.

  • Identifying, evaluating and prioritising customer queries.

  • Analysing customer queries and formulating plans of action.

  • Utilising all technical resources to assist customer requests.

  • Demonstrating and promoting superior customer service in handling enquiries.

  • Working with departmental staff to promote, develop, and maintain strong customer service values.

  • Additional projects as required.


Skills and Experience

  • Previous experience working in and managing the customer service environment.
  • Excellent communications skills.
  • Analytical approach to problem solving, decision making and an interest in IT.
  • Fluency in the English language.
  •  Good numeracy and literacy skills and commercially aware.
  • Strong team player with experience of managing a team(s).

Further Information

  • Location -This position is based in Softworks Head Office in Bray, Co Wicklow
  • Salary – Dependant on experience
  • Terms – Permanent Full-time
  • Reporting to CEO

The successful candidate will have the opportunity to grow their skills and responsibilities with the company. For further information about Softworks visit us at www.softworks.com

Customer Care & Support Services Team Goal - "To create a unique, positive and memorable customer experience, to always be approachable and to actively search out and help customers when they need us most"

Professional Services Team Goal - “To create an amazing, memorable and positive project experience, one the customer would like to repeat and tell their peers about”

 

Applications

To apply for this position email your CV & cover letter or post to Support Position, Human

Resources Department, Softworks, 111 Main Street, Bray, Co Wicklow.

Topics: Jobs, Vacancy

We're Hiring - Technical Implementation Consultant

Posted by Marketing General Softworks on Tue, Dec 16, 2014

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For over twenty years Softworks has been assisting companies around the world organize the working day in a way that makes them more productive,  profitable and adds value to their operations. Our globally recognized and acclaimed Workforce Management Solutions include; Time & Attendance/Flexible Working, Labor Scheduling & Optimization, Absence Management, Project Tracking and Access Control.

 

Due to the continued success of the company, Softworks have an exciting opportunity for an ambitious and commercially savvy individual to grow their experience and skillset. 


Job Title: Technical (Project) Implementation Consultant

The Softworks Technical (Project) Implementation Consultant (PIC) is results focused and experienced in working with customers.  The Project Management group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations.  The PIC will work as part of the project group and will take a balanced and measured view of implementing projects and aligning customer requirements within available project resources, both from the customer point of view and a Softworks point of view.

 

In addition and perhaps most importantly, the candidate should be commercially aware and technically savvy.

 

The PIC is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

 

  • understanding the required solution
  • technically implementing the solution
  • co-ordinate with client technical staff to deliver
  • implementing the client configuration

 

The PIC liaises with the client and draws on the support of the Softworks internal team (development, engineering, training, etc.), the PIC is well versed in delivering client specific and out of the box requirements.

 

The PIC will be responsible for formulating the software solution utilising standard product mixed with custom elements, always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget.

 

The role is customer facing and will require a portion of time supporting existing clients and site visits along with supporting sales initiatives.

 

This role would be ideal for someone with a technical background, who wants to move to a managerial role.  This role will require regular day travel and occasional overnight national and international travel.

 

Qualifications

 

The typical PIC will have upwards of 3+ years’ industry experience and hold:

 

-       Proven track record in problem solving

-       Organisational skills

-       Technically competent when dealing with product configurations

-       Knowledgeable about database concepts

-       Full clean drivers’ license

 

The candidates should have project management skills, be personal, professional, analytical and will be good in formal presentation when required by the sales organization.

 

Package Details

 

  • Salary:  Commensurate with experience
  • Annual entitlement 23.5 days plus service entitlement
  • Generous Pension

 

Notes for Reviewers

 

Positive Indicators

  • Commercially Savvy, although not a sales role, having the ability to spot the opportunities for up-selling is a differentiator.
  • Technical interest and competency.
  • Ability to co-ordinate and manage client expectations.

 

Negative indicators

  • Pure project Management experience.

 

To Apply email send your application and cover letter to Dermot Byrne  dbyrne@softworks.com or see here for more information

Topics: Vacancy, Hiring

We're Hiring! Channel Partner Manager Vacancy

Posted by Marketing General Softworks on Wed, Nov 19, 2014

 

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Channel Partner Manager

 

For over twenty years Softworks has been assisting companies around the world organize the working day in a way that makes them more productive,  profitable and adds value to their operations. Our globally recognized and acclaimed Workforce Management Solutions include; Time & Attendance/Flexible Working, Labor Scheduling & Optimization, Absence Management, Project Tracking and Access Control.

 

Due to the continued success of the company, Softworks are looking to hire an experiencedChannel Partner Manager to develop a network of Value Added Resellers in the US Market.The position is based in the United States.

 

The Role

This is a new role that requires a self-motivated individual with a strong history of channel partnership development, who will excel in a fast paced sales orientated environment. This position is a great opportunity for an ambitious professional to work in a challenging, varied and interesting role.

 

Responsibilities

 

  • Develop, launch and maintain a new channel partner programme for the US market.
  • Research, identify, target and select potential channel partners.
  • Qualify channel partner opportunities and apply the relevant commercial terms.
  • Sign up and engage contractually with new channel partners and ensure that contracts are appropriately implemented.
  • Build strong relationships with partners to ensure successful and profitable partnerships.
  • Work with partners to develop a comprehensive, time efficient go-to-market strategy.
  • Educate, support and motivate channel partners.
  • Monitor and report on channel performance.

 

Required Skills and Experience

  • Experience in a channel partner development role with a proven track record in generating new channel partners.
  • Knowledge and experience of selling one of the following, Enterprise Software, Business Intelligence, Analytics, Big Data or Workforce Management Solutions.
  • Superior knowledge of the US Business to Business technology market.
  • Excellent verbal and written communication skills in English.  
  • Excellent analytical skills, ability to quickly understand and learn complex matters.
  • Flexible, easily adaptable individual.
  • Proactive, curious, fast learner.
  • Eye for details and out of the box thinking skills.
  • Reliability, sense of responsibility, commitment to results.
  • Hard working and dedicated to making a success of the role.
  • Excellent networking skills.
  • We are looking for someone who has the ability and drive to assistSoftworks to grow to the next level. For the right candidate, this is a great opportunity!

 

Package

•          Salary commensurate with experience.

•          Permanent Full Time / Company Benefits.

•          Softworks are an equal opportunities employer.

 

To apply, please send your C.V plus cover letter via email to Andrew Ferguson at sales@softworks.com

Topics: Project Manager