Softworks Blog

We're Hiring - Customer Experience Manager

Posted by Marketing General Softworks on Mon, Jan 19, 2015




Customer “Experience” Manager incorporating Customer Care & Relations -


Softworks helps companies streamline processes, increase productivity and reduce costs through improved management, scheduling and utilisation of labour resources. Softworks offer reliable, proven, easy to use, intuitive solutions for Time & Attendance, Labour Scheduling and Absence Management allowing both private and public organisations to better ensure compliance, reduce errors, eliminate redundancies and improve reporting – while promoting a safe, positive working environment for all employees. Softworks has offices in Ireland, UK, Canada and customer implementations globally.

Due to our continued success and expansion of the company, Softworks requires an energetic self-motivated Customer “Experience” Manager. This is a great opportunity to join a dynamic and expanding company.

 Duties and Responsibilities Include:

  • Managing the end to end customer Experience from initiation to ongoing customer care.

  • Providing on site representation for the Softworks organisation.

  • Identifying, evaluating and prioritising customer queries.

  • Analysing customer queries and formulating plans of action.

  • Utilising all technical resources to assist customer requests.

  • Demonstrating and promoting superior customer service in handling enquiries.

  • Working with departmental staff to promote, develop, and maintain strong customer service values.

  • Additional projects as required.

Skills and Experience

  • Previous experience working in and managing the customer service environment.
  • Excellent communications skills.
  • Analytical approach to problem solving, decision making and an interest in IT.
  • Fluency in the English language.
  •  Good numeracy and literacy skills and commercially aware.
  • Strong team player with experience of managing a team(s).

Further Information

  • Location -This position is based in Softworks Head Office in Bray, Co Wicklow
  • Salary – Dependant on experience
  • Terms – Permanent Full-time
  • Reporting to CEO

The successful candidate will have the opportunity to grow their skills and responsibilities with the company. For further information about Softworks visit us at

Customer Care & Support Services Team Goal - "To create a unique, positive and memorable customer experience, to always be approachable and to actively search out and help customers when they need us most"

Professional Services Team Goal - “To create an amazing, memorable and positive project experience, one the customer would like to repeat and tell their peers about”



To apply for this position email your CV & cover letter or post to Support Position, Human

Resources Department, Softworks, 111 Main Street, Bray, Co Wicklow.

Topics: Jobs, Vacancy