Labour is undoubtedly the largest single variable cost for hotels. Hotels consistently struggle with balancing workforce costs with hotel profitability. By over staffing they drive up costs and by under staffing they sacrifice service levels. In order for hotels to achieve growth and profitability targets today, there is an absolute need to operate much more efficiently. Today’s integrated Workforce Management Solutions including; Time & Attendance, Rostering and Absence Management, can offer hotels the tools and processes they need, to balance the high cost of labour, tight budgets and variable staffing needs without putting customer loyalty, service, employee satisfaction, or profitability at risk.
Softworks client Druids Glen & Golf Resort has kindly agreed to let us share their story about how they are using Softworks to assist them to manage their employee's Time, Attendance and Rostering.
Druids Glen Hotel & Golf Resort is a five-star hideaway nestled in 400 acres beside the Wicklow Mountains and the Irish Sea. Facilities at Druids Glen include; 134 deluxe bedrooms and 11 suites, a choice of dining options with two AA Rosette restaurants, Hugo’s, two championship golf courses, luxury Spa, 18 Case metre swimming pool, conference, wedding, banqueting & event spaces.
Druids Glen wanted a system that would provide them with an accurate collection of hours worked by employees for generating payroll, operational planning and legislative compliance. With variable start and finish times of shifts, they needed an automated system to accurately track hours. Furthermore, they needed to be able to easily create work rosters for full time, part-time and seasonal employees while adhering to company policies and procedures. They required a system that would enable them to have the right person, in the right place, at the right time and at the right cost.
According to Andrew Prior, Finance Director, Druids Glen;
“ At Druids Glen our attention to detail and outstanding level of service brings guests back time and time again. While at the same time, as a commercial business, we need full visibility of all our costs. Softworks has given us the tools and operating parameters, we need to arrange optimum resource plans and schedules, while delivering management controls over wages, labour overhead, overtime, shifts, absence management and other major costs drivers in a business like ours. “
Download our case study to find out more about;
- Druids Glen key requirements.
- Why they chose Softworks rather than another supplier.
- How they currently use the system across the resort.
- The benefits it brings to their day to day business and operations.