Softworks Blog

Project Manager Position - Bray, Co. Wicklow

Posted by Eimear McCarthy on Mon, Nov 14, 2016

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Company Profile

Softworks Limited founded in 1990 are specialists in Workforce Management solutions. Our policy of employing highly qualified and experienced staff has enabled us to produce the most feature rich and technologically advanced solutions available for the Web, PC and Mobile environment. Softworks has concentrated its efforts on the management of labour resources since its foundation. Extensive research in the area combined with the advice and assistance of practitioners in industry has led to the successful development of the Softworks suite of applications. In its relatively short history, Softworks has won acclaim for its products and business acumen. The selection of Softworks by our existing customers, many of who are multinational leaders/innovators in their field, bodes well for belief in our continued expansion and success. We have proven our ability to increase productivity and decrease costs, through improved management of human resources in our many customer sites. Our qualified and experienced employees are committed to meeting any unique requirements a customer may have through our project management, customisation, implementation, consulting, training, and support services.

Project Manager

This is an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience. The Softworks Project Manager is results focused and experienced in working with customers. The Project Management group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations. The Project Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning customer requirements from both the customer and a Softworks point of view. In addition and perhaps most importantly, the candidate should be commercially aware, technical and have the ability to deliver projects from end to end solution, from gathering the clients requirements to implementing these requirements onsite and guiding the customer through each step of this process up to and including go live. The Project Manager is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

  • Understanding the required solution
  • Technically implementing the solution Co-
  • Cordinate with client technical staff to deliver
  • Implementing the client configuration 
  • Liaising with development on customisations

The Project Manager liaises with the client and draws on the support of the Softworks internal team (Development, Engineering, Training, etc.) and is well versed in delivering client specific and out of the box requirements, ideally someone who has experience installing software onsite. The Project Manager will be responsible for sales support during the formulation of the software solution, utilizing standard product mixed with custom elements; always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget. This role would be ideal for someone who can work on their own, with a technical qualification or background and experience installing software onsite with clients. This role is office based and will require regular day travel and may require some occasional international travel.

Qualifications

The typical Project Manager will have;

  • A recognised technical 3rd level qualification
  • Experience with Windows operating systems including servers
  • Preferably some industry experience
  • Experience of working in a fast paced environment

Skills

  • Proven track record in problem solving
  • Organisational skills
  • Technically strong when dealing with product configurations
  • Experience in installing software
  • Excellent knowledge of database concepts
  • Full clean drivers’ license

The candidate should be technical, have project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

To apply please send your CV to supportjobs@softworks.com.

Topics: Vacancy, Jobs, Project Manager

Support Specialist Position

Posted by Eimear McCarthy on Wed, Jul 27, 2016

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Please note this position has been filled.

Softworks helps companies streamline processes, increase productivity and reduce costs through improved management, scheduling and utilisation of labour resources. Softworks offer reliable, proven easy to use, intuitive solutions for Time and AttendanceLabour Scheduling and Absence Management allowing both private and public organisations to better ensure compliance, reduce errors, eliminate redundancies and improve reporting – while promoting a safe, positive working environment for all employees. Softworks has offices in IrelandUK and Canada

Due to our continued success and expansion of the company, Softworks requires an energetic self-motivated Support Specialist. This is a great opportunity to join a dynamic and expanding company.

 Duties and Responsibilities Include:

  • Effectively manage large amounts of incoming technical queries via telephone, e-mail and the web
  • Identifying, evaluating and prioritising customer support queries whilst formulating plans of action
  • Utilising all technical resources to assist customer requests
  • Demonstrating and promoting superior customer service in handling enquiries
  • Working with departmental staff to promote, develop, and maintain strong customer service values
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships through open communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Provide support to internal customers
  • Go the extra mile to engage customers
  • Additional tasks as required

Skills and Experience:

  • Proven Support experience a distinct advantage
  • Analytical approach to problem solving, decision making and an interest in IT
  • Ability to work alone or as part of as Team
  • Fluency in the English language
  • Excellent Oral, Written and Communication skills
  • Good numeracy and literacy skills
  • Track record of over-achieving
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritise, and manage time effectively

Further Information:

  • Location – This position is based in Softworks Head Office in Bray, Co Wicklow
  • Salary – Dependant on experience
  • Terms – Permanent Full-time
  • Fixed Evening Hours – 14:30 – 22:30 (this can vary depending on business needs)

Career Development:

The successful candidate will have the opportunity to grow their skills and responsibilities with the company. Opportunities for promotion are good; a background in Support is valued for most career opportunities within Softworks as it provides a solid backbone of knowledge and experience. Support Specialists with a flair for teamwork, communication and IT often end up becoming Project Managers, IT Specialists or Developers.

For further information visit us at softworks.com.

Applications:

To apply for this position email your CV to supportjob@softworks-workforce.com or post to Support Position, Human Resources Department, Softworks, 111 Main Street, Bray, Co Wicklow.

Have a look at our extensive range of products and keep up to date with Softworks by following us on Facebook,Twitter, LinkedIn and Pinterest.

Don’t forget to watch our two minute video - we have over 106,000 views :) 

Topics: Vacancy, Jobs

Softworks delighted to be part of the Action Plan For Irish Jobs Briefing

Posted by Mairead Walsh on Wed, Dec 2, 2015

Softworks were delighted to attend the Post-Budget 2016 and Action Plan for Jobs Briefing this morning with An Taoiseach, Mr. Enda Kenny T.D., & An Tánaiste and Minister for Social Protection, Ms. Joan Burton T.D.& Minister for Jobs, Enterprise and Innovation, Mr. Richard Bruton T.D.


Pictured below An Taoiseach, Mr. Enda Kenny and Softworks Head of Finance Oliver Mitchell
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Today's enterprise stakeholder briefing on Budget 2016, the Action Plan for Jobs and enterprise policy priorities took place in the Hotel Keadeen in Newbridge, Co Kildare. As the Irish Government prepare the 2016 Action Plan for Jobs, which is to be considered by Government by year-end, the event was an opportunity to hear the views of the enterprise sector on 'What more can the Government do?'.

As part of the briefing, the Government;

  • Outlined what the long term budgetary and taxation plans look like;
  • The enterprise and jobs ambitions and strategy at a national and regional level; and,
  • Canvassed input and contributions from enterprise on these plans.

 

Topics: Jobs, Government

We're Hiring - Customer Experience Manager

Posted by Marketing General Softworks on Mon, Jan 19, 2015

 

Workforce

 

Customer “Experience” Manager incorporating Customer Care & Relations -

 

Softworks helps companies streamline processes, increase productivity and reduce costs through improved management, scheduling and utilisation of labour resources. Softworks offer reliable, proven, easy to use, intuitive solutions for Time & Attendance, Labour Scheduling and Absence Management allowing both private and public organisations to better ensure compliance, reduce errors, eliminate redundancies and improve reporting – while promoting a safe, positive working environment for all employees. Softworks has offices in Ireland, UK, Canada and customer implementations globally.

Due to our continued success and expansion of the company, Softworks requires an energetic self-motivated Customer “Experience” Manager. This is a great opportunity to join a dynamic and expanding company.

 Duties and Responsibilities Include:

  • Managing the end to end customer Experience from initiation to ongoing customer care.

  • Providing on site representation for the Softworks organisation.

  • Identifying, evaluating and prioritising customer queries.

  • Analysing customer queries and formulating plans of action.

  • Utilising all technical resources to assist customer requests.

  • Demonstrating and promoting superior customer service in handling enquiries.

  • Working with departmental staff to promote, develop, and maintain strong customer service values.

  • Additional projects as required.


Skills and Experience

  • Previous experience working in and managing the customer service environment.
  • Excellent communications skills.
  • Analytical approach to problem solving, decision making and an interest in IT.
  • Fluency in the English language.
  •  Good numeracy and literacy skills and commercially aware.
  • Strong team player with experience of managing a team(s).

Further Information

  • Location -This position is based in Softworks Head Office in Bray, Co Wicklow
  • Salary – Dependant on experience
  • Terms – Permanent Full-time
  • Reporting to CEO

The successful candidate will have the opportunity to grow their skills and responsibilities with the company. For further information about Softworks visit us at www.softworks.com

Customer Care & Support Services Team Goal - "To create a unique, positive and memorable customer experience, to always be approachable and to actively search out and help customers when they need us most"

Professional Services Team Goal - “To create an amazing, memorable and positive project experience, one the customer would like to repeat and tell their peers about”

 

Applications

To apply for this position email your CV & cover letter or post to Support Position, Human

Resources Department, Softworks, 111 Main Street, Bray, Co Wicklow.

Topics: Jobs, Vacancy

We are Hiring!

Posted by Triona Cahalane on Thu, Jul 24, 2014
Softworks Jobs

Due to the continued success and expansion of Softworks, we have a number of job vacancies available in our Irish office. 

We believe in equal opportunities and this belief in our workforce has allowed us to become industry leaders in workforce management as to be the best; we have to hire some of the best in the business. At Softworks, everyone from new recruits to experienced managers enjoy a challenging workplace along with a competitive salary and comprehensive benefits package.

Software Development Manager

The successful candidate will be responsible for the strategic direction of the companies’ products. The Software Development Manager will be the leader of the core product development team, reporting to the Managing Director. You will be involved in creating the exciting next generation of enterprise level and cloud hosted workforce management systems and delivering these to our customers.

Delphi Developer

Working with the team leader, you will be responsible for the ongoing development of core and customer specific elements of the product suite. You will also contribute to the design and development of new modules within the system. The position will also involve a certain level of business-requirements analysis and this may involve direct contact with customers.

Support Specialist

We are looking to hire an energetic self-motivated Support Specialist to start immediately. Previous Support experience is not necessary but would be an advantage. Good communication skills a requirement. Great opportunity to join a dynamic company.

Topics: Jobs, Workforce Solutions

We are Hiring!

Posted by Triona Cahalane on Fri, Mar 14, 2014

Careers at softworks

Softworks was built upon the principal that great people are the power behind great businesses. And in that vein, we believe that the key element to our success and strength to date is our outstanding team of employees. We are committed to attracting, motivating, empowering and retaining a team of exceptionally dedicated, talented employees, who have strong work ethics, are results oriented, who believe in and support our core values and who reflect the diverse businesses in which we operate. We believe in equal opportunities and this belief in our workforce has allowed us to become industry leaders in workforce management as to be the best; we have to hire some of the best in the business.

At Softworks, everyone from new recruits to experienced managers enjoy a challenging workplace along with a competitive salary and comprehensive benefits package.

We have the current roles available:

 

Topics: Jobs

We are hiring - Senior Software Engineer

Posted by Triona Cahalane on Tue, Jan 14, 2014

Softworks Vision 2

The Senior Software Engineer will be an integral part of the core workforce management solutions product development team based in our Bray headquarters and reporting to the Head of Software Development. You will be involved in creating the exciting next generation of enterprise level and cloud hosted workforce management systems including time & attendance, absence management and labour scheduling.

Role Duties & Responsibilities:

  • Development of new features, modules and products in the area of Workforce
  • Management
  • Stress Testing and Performance Tuning
  • Troubleshooting, Debugging and Resolving technical issues.
  • Utilise best practices and design patterns to write clean, efficient and elegant code
  • Ownership of sections of the core codebase.
  • Communicating clearly and effectively with internal teams.
  • Assisting with the design and architecture of the core products.
  • Mentoring and assisting other members of the development team.
  • Other Ad Hoc duties.

Suitable Candidate:

  • A Degree in Computer Science from a recognised 3rd
  • At least 5 years industry experience as a professional developer.
  • A strong knowledge of DELPHI but with exposure to Microsoft .NET C#
  • Strong knowledge and experience of MS SQL including database design, performance optimisation and T-SQL language.
  • Experience of Microsoft development infrastructure including .Net , IIS
  • Working knowledge and experience of XML and XML Web Services (SOAP)
  • Strong knowledge and experience of Web Technologies including HTML, CSS , JavaScript , AJAX , JSON.
  • Knowledge and experience of working in an AGILE methodology would be an advantage.

For more information or to apply please contact: hr@softworks-workforce.com

Note: At this time we do not require assistance from recruitment agencies.

Topics: Jobs

How to keep Generation Y engaged in 2014

Posted by Mairead Walsh on Tue, Jan 7, 2014

First there was talk about Baby Boomers, then we heard about Generation X and today’s conversation is focused firmly aound Generation Y.  So who are this generation and why is it going to be so important to keep them engaged in the workplace now and in the future?

Generation Y generally refers to people who were born between the late 70s and 80s although the group is sometimes expanded to include all those born between the late 70s and 2000. When it comes to defining a generation, the boundaries are quite loose.  The point is, Generation Y are now all grown up and are set to become a significant force within the workplace and keeping them engaged could be key to your company's success or otherwise. 

Certain traits have emerged that are distinguishing this generation from previous generations. One of the most significant differences between generation X and Y cited, is that  generation X are often seen as the “abandoned generation” or "latch-key kids" due to the fact that they were raised at a time when both parents had to work so they had to fend for themselves.

Generation Y, on the other hand, are often considered to be the most parented generation in history. They are also the largest generation of youth in history being three times larger than Generation X.  Generation Y includes terms such as Millennials, the Net Generation and the Trophy Generation (due to the tendency for kids in this demographic to get trophies from activities regardless of their actual achievement levels!)

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Generation Y are idealistic, digitally-enabled, social and ambitious and research tells us they are likely to have a distinct set of characteristics and expectations from their managers.  The implications are that the management styles that may have worked for previous generations may not have the same impact or motivation factor for this generation.  

Due to the endless positive feedback bestowed on generation Y kids from their parents, the young adults of this generation tend to be extremely confident. They tend to enter the workforce with high expectations both for themselves and for their employers. They have higher salary expectations and unlike previous generations, they don’t overly fear losing their job, as they have had the luxury of bouncing from one job to another until they found one that suits. This lack of fear tends to make them more outspoken and less afraid of the boss than previous generations.

This generation is likely to "work to live" rather than "live to work". Working assists them to do the things they really want to do. They would rather an interesting job for less money that allows them plenty of time out of the office (or working at home/flexible working) rather than putting in 12-hour days for a six-figure salary. In summary they want engaging work with opportunity for change and growth. Both on a personal and professional level.  They expect instant feedback at work, in the same way they receive feedback in their personal lives via text messages or "likes" on Facebook.  They want work to be an enjoyable experience and if this experience can include working with their friends in a casual and fun environment – even better!

So if you are looking to engage this generation consider the following motivation and retention strategies for 2014...

  • Share the company vision – This generation will look for meaning and by explaining your company vision you will give them a clearer sense of purpose.
  • Give encouragement and regular feedback – honest supportive feedback will go a long way; they have received this from a young age and continue to receive it via Facebook etc.
  • Coach rather than manage – Generation Y need to feel they are learning, and they especially appreciate being coached.
  • Offer more flexibility – Work life balance ranks high on their agenda. To Generation Y-ers, a 9-5 shift can seem like a prison sentence!
  • Stretch the comfort Zone - Generation Y people welcome new challenges.  
  • Provide education and professional development - Facilitating their continuing education and hobbies will go a long way towards keeping them happy and engaged
  • Promote team cohesiveness and social interaction - Team loyalty is a key tool for motivating and retaining Generation Y members who enjoy working in a team environment.
  • Give time for personal projects – Offer time to work on personal projects as this keeps them engaged and can also boost innovation within your business.
  • Set multiple tasks and goals in a structured way - They are excellent multi-taskers and enjoy variety at work.
  • Allow time for social causes – Generation Y feel responsible for making a difference in the world and like to give back via volunteering, supporting charities etc. Support them by allowing some flexibility in their hours to facilitate. It's good for them, it's good for your business and it's good for the world in general :)

Topics: Flexitime / Flexible Working Hours Arrangement, Flexible Working, Employee Retention, Jobs, Motivation, Work-Life Balance, Performance, Working From Home, Generation Y

Dream Job - NASA Will Pay You $5,000 a Month To Stay In Bed!

Posted by Mairead Walsh on Mon, Sep 23, 2013

If you like me struggled to get out of bed this morning, this might well be the job for you. Nasa are paying $5,000 a month to participants of their bed rest study. The study takes place at the Johnson Space Center in Houston, Texas.

Participants in the program apparently can chat on the phone, Skype, play games, work remotely on their laptops, read books etc. The only stipulation is that they must remain in bed.

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The NASA scientists are working to find ways to keep astronauts healthier and safer when they spend a long time in space. Head down bed rest is a good way to mimic a person traveling in space without gravity. They had this to say

"Head-down bed rest helps researchers study people on earth in a way that causes some of the changes the body goes through while traveling in space without gravity. This study will show how much your body, tilted down slightly with head down and feet up, for 70 days, 24-hours a day, without getting out of bed, except for limited times for specific tests, is like an astronaut’s body during the weightlessness of space flight. Watching you will help scientists learn how an astronaut’s body will change in weightlessness during space flight in the future." 

Subjects in this study will be tested on a set of seven functional tests (Functional Task Tests) and a corresponding set of physiological measures before and after 70 days of bed rest. 

The study will also evaluate the effectiveness of a new exercise program to maintain muscle size and strength, bone health, and cardiovascular function during 70 days of bed rest. The exercise program is called the countermeasure and functional testing (CFT) study. So you'll be expected to do a bit of working out for your money....

Not for me as I think I'd be bored by the second day but if its something you fancy you can apply via this link 

Good luck :)

Topics: Flexible Working, Jobs, Work-Life Balance

We are Hiring!

Posted by Triona Cahalane on Thu, Sep 12, 2013

We are HiringDue to the continued success and expansion of the company, we are hiring a Telesales Executive to be based in our Irish office in Bray, Wicklow. 

The Role:

  • Make outbound calls to business prospects to arrange qualified appointments.
  • Make outbound calls to lapsed and current customers.
  • Meet agreed sales targets, overcome objections and close out the call.
  • Be professional and ethical at all times.
Interested? For more information or to apply please contact: hr@softworks-workforce.com

Topics: Jobs