Softworks Blog

Software \ Mobile App Developer - Bray, Co. Wicklow.

Posted by Eimear McCarthy on Tue, Nov 29, 2016

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Softworks are looking for a highly motivated Software \ Mobile App developer to join our team at our HQ in Bray, Co.Wicklow.

We have a number of world class Time and Attendance products that we are currently building out onto our Mobile platform.

  • You love creating intuitive easy to use software products and we do too!
  • You love keeping up to date with the latest technologies and so do we!
  • You love simple solutions to complex problems and so do we!
  • You love software development….

We build our software products with a keen eye for design and usability while always keeping in performance in mind.

Working alongside the Product and Development Managers, as part of a small team, the successful candidate will directly influence how we design, build, maintain, test and deploy our software.

We assume a passion for keeping up to date with the latest technologies, for creating intuitive software products and developing simple solutions to complex problems on the part of any interviewee.

Must haves:      

  • 4 years’ experience developing web based software
  • HTML5
  • JavaScript
  • Cordova
  • Ionic
  • Angular
  • C#
  • Visual Studio
  • Asp.net
  • CSS3

Wish list:

  • MVC
  • Bower
  • Knockout
  • jQuery
  • TFS\VSO
  • Entity framework
  • SQL
  • LINQ

To apply please send your CV to Gary Ashton - [email protected]

Topics: Vacancy

Project Manager Position - Bray, Co. Wicklow

Posted by Eimear McCarthy on Mon, Nov 14, 2016

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Company Profile

Softworks Limited founded in 1990 are specialists in Workforce Management solutions. Our policy of employing highly qualified and experienced staff has enabled us to produce the most feature rich and technologically advanced solutions available for the Web, PC and Mobile environment. Softworks has concentrated its efforts on the management of labour resources since its foundation. Extensive research in the area combined with the advice and assistance of practitioners in industry has led to the successful development of the Softworks suite of applications. In its relatively short history, Softworks has won acclaim for its products and business acumen. The selection of Softworks by our existing customers, many of who are multinational leaders/innovators in their field, bodes well for belief in our continued expansion and success. We have proven our ability to increase productivity and decrease costs, through improved management of human resources in our many customer sites. Our qualified and experienced employees are committed to meeting any unique requirements a customer may have through our project management, customisation, implementation, consulting, training, and support services.

Project Manager

This is an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience. The Softworks Project Manager is results focused and experienced in working with customers. The Project Management group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations. The Project Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning customer requirements from both the customer and a Softworks point of view. In addition and perhaps most importantly, the candidate should be commercially aware, technical and have the ability to deliver projects from end to end solution, from gathering the clients requirements to implementing these requirements onsite and guiding the customer through each step of this process up to and including go live. The Project Manager is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

  • Understanding the required solution
  • Technically implementing the solution Co-
  • Cordinate with client technical staff to deliver
  • Implementing the client configuration 
  • Liaising with development on customisations

The Project Manager liaises with the client and draws on the support of the Softworks internal team (Development, Engineering, Training, etc.) and is well versed in delivering client specific and out of the box requirements, ideally someone who has experience installing software onsite. The Project Manager will be responsible for sales support during the formulation of the software solution, utilizing standard product mixed with custom elements; always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget. This role would be ideal for someone who can work on their own, with a technical qualification or background and experience installing software onsite with clients. This role is office based and will require regular day travel and may require some occasional international travel.

Qualifications

The typical Project Manager will have;

  • A recognised technical 3rd level qualification
  • Experience with Windows operating systems including servers
  • Preferably some industry experience
  • Experience of working in a fast paced environment

Skills

  • Proven track record in problem solving
  • Organisational skills
  • Technically strong when dealing with product configurations
  • Experience in installing software
  • Excellent knowledge of database concepts
  • Full clean drivers’ license

The candidate should be technical, have project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

To apply please send your CV to [email protected].

Topics: Jobs, Project Manager, Vacancy

Support Specialist Position

Posted by Eimear McCarthy on Wed, Jul 27, 2016

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Please note this position has been filled.

Softworks helps companies streamline processes, increase productivity and reduce costs through improved management, scheduling and utilisation of labour resources. Softworks offer reliable, proven easy to use, intuitive solutions for Time and AttendanceLabour Scheduling and Absence Management allowing both private and public organisations to better ensure compliance, reduce errors, eliminate redundancies and improve reporting – while promoting a safe, positive working environment for all employees. Softworks has offices in IrelandUK and Canada

Due to our continued success and expansion of the company, Softworks requires an energetic self-motivated Support Specialist. This is a great opportunity to join a dynamic and expanding company.

 Duties and Responsibilities Include:

  • Effectively manage large amounts of incoming technical queries via telephone, e-mail and the web
  • Identifying, evaluating and prioritising customer support queries whilst formulating plans of action
  • Utilising all technical resources to assist customer requests
  • Demonstrating and promoting superior customer service in handling enquiries
  • Working with departmental staff to promote, develop, and maintain strong customer service values
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships through open communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Provide support to internal customers
  • Go the extra mile to engage customers
  • Additional tasks as required

Skills and Experience:

  • Proven Support experience a distinct advantage
  • Analytical approach to problem solving, decision making and an interest in IT
  • Ability to work alone or as part of as Team
  • Fluency in the English language
  • Excellent Oral, Written and Communication skills
  • Good numeracy and literacy skills
  • Track record of over-achieving
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritise, and manage time effectively

Further Information:

  • Location – This position is based in Softworks Head Office in Bray, Co Wicklow
  • Salary – Dependant on experience
  • Terms – Permanent Full-time
  • Fixed Evening Hours – 14:30 – 22:30 (this can vary depending on business needs)

Career Development:

The successful candidate will have the opportunity to grow their skills and responsibilities with the company. Opportunities for promotion are good; a background in Support is valued for most career opportunities within Softworks as it provides a solid backbone of knowledge and experience. Support Specialists with a flair for teamwork, communication and IT often end up becoming Project Managers, IT Specialists or Developers.

For further information visit us at softworks.com.

Applications:

To apply for this position email your CV to [email protected] or post to Support Position, Human Resources Department, Softworks, 111 Main Street, Bray, Co Wicklow.

Have a look at our extensive range of products and keep up to date with Softworks by following us on Facebook,Twitter, LinkedIn and Pinterest.

Don’t forget to watch our two minute video - we have over 106,000 views :) 

Topics: Jobs, Vacancy

We're Hiring - Customer Experience Manager

Posted by Marketing General Softworks on Mon, Jan 19, 2015

 

Workforce

 

Customer “Experience” Manager incorporating Customer Care & Relations -

 

Softworks helps companies streamline processes, increase productivity and reduce costs through improved management, scheduling and utilisation of labour resources. Softworks offer reliable, proven, easy to use, intuitive solutions for Time & Attendance, Labour Scheduling and Absence Management allowing both private and public organisations to better ensure compliance, reduce errors, eliminate redundancies and improve reporting – while promoting a safe, positive working environment for all employees. Softworks has offices in Ireland, UK, Canada and customer implementations globally.

Due to our continued success and expansion of the company, Softworks requires an energetic self-motivated Customer “Experience” Manager. This is a great opportunity to join a dynamic and expanding company.

 Duties and Responsibilities Include:

  • Managing the end to end customer Experience from initiation to ongoing customer care.

  • Providing on site representation for the Softworks organisation.

  • Identifying, evaluating and prioritising customer queries.

  • Analysing customer queries and formulating plans of action.

  • Utilising all technical resources to assist customer requests.

  • Demonstrating and promoting superior customer service in handling enquiries.

  • Working with departmental staff to promote, develop, and maintain strong customer service values.

  • Additional projects as required.


Skills and Experience

  • Previous experience working in and managing the customer service environment.
  • Excellent communications skills.
  • Analytical approach to problem solving, decision making and an interest in IT.
  • Fluency in the English language.
  •  Good numeracy and literacy skills and commercially aware.
  • Strong team player with experience of managing a team(s).

Further Information

  • Location -This position is based in Softworks Head Office in Bray, Co Wicklow
  • Salary – Dependant on experience
  • Terms – Permanent Full-time
  • Reporting to CEO

The successful candidate will have the opportunity to grow their skills and responsibilities with the company. For further information about Softworks visit us at www.softworks.com

Customer Care & Support Services Team Goal - "To create a unique, positive and memorable customer experience, to always be approachable and to actively search out and help customers when they need us most"

Professional Services Team Goal - “To create an amazing, memorable and positive project experience, one the customer would like to repeat and tell their peers about”

 

Applications

To apply for this position email your CV & cover letter or post to Support Position, Human

Resources Department, Softworks, 111 Main Street, Bray, Co Wicklow.

Topics: Jobs, Vacancy

We're Hiring - Technical Implementation Consultant

Posted by Marketing General Softworks on Tue, Dec 16, 2014

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For over twenty years Softworks has been assisting companies around the world organize the working day in a way that makes them more productive,  profitable and adds value to their operations. Our globally recognized and acclaimed Workforce Management Solutions include; Time & Attendance/Flexible Working, Labor Scheduling & Optimization, Absence Management, Project Tracking and Access Control.

 

Due to the continued success of the company, Softworks have an exciting opportunity for an ambitious and commercially savvy individual to grow their experience and skillset. 


Job Title: Technical (Project) Implementation Consultant

The Softworks Technical (Project) Implementation Consultant (PIC) is results focused and experienced in working with customers.  The Project Management group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations.  The PIC will work as part of the project group and will take a balanced and measured view of implementing projects and aligning customer requirements within available project resources, both from the customer point of view and a Softworks point of view.

 

In addition and perhaps most importantly, the candidate should be commercially aware and technically savvy.

 

The PIC is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

 

  • understanding the required solution
  • technically implementing the solution
  • co-ordinate with client technical staff to deliver
  • implementing the client configuration

 

The PIC liaises with the client and draws on the support of the Softworks internal team (development, engineering, training, etc.), the PIC is well versed in delivering client specific and out of the box requirements.

 

The PIC will be responsible for formulating the software solution utilising standard product mixed with custom elements, always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget.

 

The role is customer facing and will require a portion of time supporting existing clients and site visits along with supporting sales initiatives.

 

This role would be ideal for someone with a technical background, who wants to move to a managerial role.  This role will require regular day travel and occasional overnight national and international travel.

 

Qualifications

 

The typical PIC will have upwards of 3+ years’ industry experience and hold:

 

-       Proven track record in problem solving

-       Organisational skills

-       Technically competent when dealing with product configurations

-       Knowledgeable about database concepts

-       Full clean drivers’ license

 

The candidates should have project management skills, be personal, professional, analytical and will be good in formal presentation when required by the sales organization.

 

Package Details

 

  • Salary:  Commensurate with experience
  • Annual entitlement 23.5 days plus service entitlement
  • Generous Pension

 

Notes for Reviewers

 

Positive Indicators

  • Commercially Savvy, although not a sales role, having the ability to spot the opportunities for up-selling is a differentiator.
  • Technical interest and competency.
  • Ability to co-ordinate and manage client expectations.

 

Negative indicators

  • Pure project Management experience.

 

To Apply email send your application and cover letter to Dermot Byrne  [email protected] or see here for more information

Topics: Vacancy, Hiring