Softworks Blog

Workforce Management for the Hospitality Industry

Posted by Jimmy English on Wed, Aug 9, 2017

The Hospitality Industry at the best of times has a lot of moving parts, and at the worst of times is organized chaos. Managers are constantly on the lookout for new methods of ensuring their Hotel or Restaurant runs as smoothly as possible. For any establishment to perform well, it depends on the ouput of its employees. And what better way to efficiently manage employees than with Workforce Management Solutions. There are several key areas of employee management that benefit greatly from the implementation of Workforce Management Solutions.

  1. Employee scheduling.

Rostering in the Hospitality Industry depends largely on a combination of forecasting guest demand and guesswork. With employee scheduling solutions, hospitality managers can roster employees with flexibility in both their hours and departments they work in. Split shifts are very common in the Hospitality Industry, and are no longer a headache when using eRostering. Scheduling solutions never forget and will automatically schedule an increase in staff levels for typically busy times.

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  1. Absence Management.

Planned and unplanned absences can throw rosters out of whack. Being short staffed can put even more stress on already stretched resources and employees. With absence management solutions for the Hospitality Industry, managers can draft in replacement staff or have additional staff on standby to replace a sick colleague. Absence management solutions are particularly effective for preventing losses as a result of not having enough staff on the floor.

  1. Working Hours compliance.

As with all industries, hospitality employers must comply with the Working Time Directive on the maximum amount of hours an employee can work in one week. Time & Attendance solutions assist employers in the Hospitality Industry to track the working hours and breaks of their employees.  Employers who do not implement compliance procedures for maximum hours are opening themselves up to fines and sanctions.


As you can see there are numerous benefits to introducing Workforce Management Solutions in the Hospitality Industry. Along with improving employee output and efficiency, employers can avoid the situation of being short staffed or over working employees and the negative connotations of both scenarios. 

Find out about the best workforce management solution for Hospitality here, and try a live Demo of Softworks.

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Topics: Labour Scheduling, Working Time Directive, Hospitality, Automated Absence Management, Employee Motivation

How Softworks Have Aided the Hospitality Sector

Posted by Eimear McCarthy on Tue, Aug 2, 2016


Today’s Integrated Workforce Management (WFM) Solutions including Time & Attendance, eRostering/ Scheduling and Absence Management give hotels the tools and processes they need to balance the high cost of labour, tight budgets, variable staffing needs and complex labour laws without putting customer loyalty, service, compliance, employee satisfaction, or profitability at risk

If hotels are to meet current challenges they must eliminate inefficiencies and more accurately roster employees. Today’s integrated WFM solutions can build a bridge between the operational and the strategic elements of the business.

This transformation of workforce management allows businesses, to reduce unnecessary costs and payments, improve productivity and efficiency and ensure a consistent and superior customer experience. Armed with the latest workforce management technology, meeting these challenges is 100% attainable.

The Softworks Hospitality Solution is an easy to use solution that empowers hotel operators to:

  • Understand and react to revenue patterns in their business by managing labour costs.
  • Allocate resources where and when they are needed though innovative automated tools.
  • Allow Heads of Department to work within predefined budget allocations and optimise schedules accordingly.
  • Keep a close eye on overtime, absenteeism and other unplanned costs.

Request a Live Demo

Download our free white paper: How to Control Workforce Costs in your Hotel Without Sacrificing Service Levels and our case study on Druids Glen Hotel & Golf Resort.

Have a look at our extensive range of products and keep up to date with Softworks by following us on Facebook,Twitter, LinkedIn and Pinterest.

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Topics: Hospital Scheduling, Hospitality

Druids Glen Hotel & Golf Resort Beds in Softworks, Time, Attendance and Rostering Solutions

Posted by Mairead Walsh on Thu, Oct 8, 2015

Labour is undoubtedly the largest single variable cost for hotels. Hotels consistently struggle with balancing workforce costs with hotel profitability. By over staffing they drive up costs and by under staffing they sacrifice service levels. In order for hotels to achieve growth and profitability targets today, there is an absolute need to operate much more efficiently. Today’s integrated Workforce Management Solutions including; Time & Attendance, Rostering and Absence Management, can offer hotels the tools and processes they need, to balance the high cost of labour, tight budgets and variable staffing needs without putting customer loyalty, service, employee satisfaction, or profitability at risk.

Softworks client Druids Glen & Golf Resort has kindly agreed to let us share their story about how they are using Softworks to assist them to manage their employee's Time, Attendance and Rostering. 

Druids Glen Hotel & Golf Resort is a five-star hideaway nestled in 400 acres beside the Wicklow Mountains and the Irish Sea. Facilities at Druids Glen include; 134 deluxe bedrooms and 11 suites, a choice of dining options with two AA Rosette restaurants, Hugo’s, two championship golf courses, luxury Spa, 18 Case metre swimming pool, conference, wedding, banqueting & event spaces. 

Druids Glen wanted a system that would provide them with an accurate collection of hours worked by employees for generating payroll, operational planning and legislative compliance. With variable start and finish times of shifts, they needed an automated system to accurately track hours. Furthermore, they needed to be able to easily create work rosters for full time, part-time and seasonal employees while adhering to company policies and procedures. They required a system that would enable them to have the right person, in the right place, at the right time and at the right cost.

According to Andrew Prior, Finance Director, Druids Glen;

“ At Druids Glen our attention to detail and outstanding level of service brings guests back time and time again. While at the same time, as a commercial business, we need full visibility of all our costs. Softworks has given us the tools and operating parameters, we need to arrange optimum resource plans and schedules, while delivering management controls over wages, labour overhead, overtime, shifts, absence management and other major costs drivers in a business like ours. “

Download our case study to find out more about;

  • Druids Glen key requirements.
  • Why they chose Softworks rather than another supplier.
  • How they currently use the system across the resort.
  • The benefits it brings to their day to day business and operations.  

 You are very welcome to download the full case study via this link







Topics: Time & Attendance, Hospitality, Case Studies

Congratulations from all at Softworks to the K Club in Kildare

Posted by Mairead Walsh on Mon, Dec 2, 2013

Softworks were delighted to hear the news that the K Club in Co. Kildare has won the award for the world's Best Luxury Country House at the World Luxury Hotel Awards. The K Club have been a customer of Softworks Time & Attendance and Scheduling Software for many years.

This is a fantastic win for the hotel of a much coveted award. Over 1,000 hotels from 87 countries were nominated. Other global winners include world famous properties such as the Burj Al Arab, Dubai and The Harbour Grand in Hong Kong. Winners are purely judged on service delivery and effective management voted for by international tour operators, travel agents and hotel guests who get the opportunity to cast their valuable votes annually, making the process fair and unbiased.

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"This is great news and it's a further testament to the professionalism and dedication of our team and the commitment of our owner Dr Smurfit. We are really thrilled and honoured to receive this award and want to thank everyone who voted for us." said Michael Davern, CEO of the K Club.

The luxury hotel has won several other awards this year including 2013 Hospitality Ireland Best Wine Experience Award.

Softworks works with leading hotels around the world. Our Hospitality software solutions automate attendance and manpower planning processes, whilst managing and tracking holidays, absences, overtime, leave balances and complying with legislation.

Click here for more about how we assist the hospitality sector. 

Topics: Time & Attendance, Softworks Customers, Flexitime / Flexible Working Hours Arrangement, Labour Scheduling, Hospitality