Softworks Blog

In Conversation with Trish Madden

Posted by Mairead Walsh on Tue, Feb 19, 2013

Trish Madden, SMH

This month we chatted with Trish Madden, IT Trainer in St Michael's HouseTrish is currently doing a Masters in eLearning in Dublin City University and has chosen Softworks as her subject.  We were very interested to find out more.  Here’s what Trish had to say;


Softworks: Can you tell us more about your studies?

Trish: I am currently in the final stages of completing a MSc. Programme in Education and Training Management - eLearning Stream in Dublin City University.  Prior to this I successfully completed a Degree in Education and Training. The programme has been designed to meet the needs of practitioners from across the education sectors as well as from corporate training, industry, governmental departments, and other state agencies.

Softworks: What does the course entail?

Trish:  The programme teaches you how to apply the key educational philosophies, theories of learning, reflective practices and their relationship with developments in eLearning. You learn how to reflect systematically on your work practice, while implementing informed action to bring about improvement. Furthermore, you learn how to understand the design, development, implementation and evaluation of eLearning in a variety of educational contexts.

Softworks: Why made you choose Softworks for your thesis?

Trish: I have been the IT trainer in St Michael's House for over five years and we use Softworks for Time & Attendance, Rostering and Absence Management.  St. Michael's House provides community-based services for people with an intellectual disability in Ireland. We provide a range of services to more than 1,600 children and adults with an intellectual disability in over 170 centres. We have approx. 200 centre/house supervisors using Softworks to create team rosters, provide clock details for payroll and enter absences for HR. Because our managers work 24/7 they could be using Softworks at any time of the day or night. My objective was to set up an eLearning programme for these managers so that they could access eLearning resources at any time of the day or night.

Softworks: Are you enjoying the course?

Trish: I love it, it’s the best course I have ever done!

Softworks: When will you complete your Masters?

Trish: All going well, I’ll be done and dusted on the 25th June 2013 and can get my life back :)

From all at Softworks, we thank Trish for taking the time to talk with us this month and we wish her the best with her Masters. 


Topics: Time & Attendance, Women In Business, Softworks Customers, Interviews