Softworks Blog

What is Workforce Management?

Posted by Jimmy English on Tue, May 2, 2017


What is Workforce Management?

In order for any company or workplace to perform efficiently, there must be a system of organisation in place. Employees should be informed of their designated working hours and the tasks and responsibilities they are assigned to for within these hours. They should also be aware of their holiday and leave entitlements.


For Management, it is important to have visibility on future or anticipated demand and to be in a position to assign the required levels of staff. It is also vital that managers can make allowances for absences; both planned and unplanned.  More and more companies are adopting Workforce Management Systems to assist them in organising, tracking and optimising their employees and output. Specifically, Workforce management solutions allow companies to forecast workload and required staff, track the timekeeping and attendance of their staff and track the various projects across the company.

Let’s take a look at the core elements of Workforce management and how they can be of benefit to you.


Time and Attendance.

Time and Attendance tools allow you to track and analyse employee hours worked. Time and Attendance tools  allow you to build a clear picture of employee time through detailed data and reports on attendance, absenteeism, overtime, flexi-balances, rostering and holiday leave as well as producing real time reports on individual employees.


By implementing online scheduling software and eRostering software, companies can eliminate paper based rosters and reduce the errors that are associated with manually prepared rosters. Online rosters give you visibility of all employees and their hours worked. Most importantly, eRostering enable companies to align staff supply with customer demand, ultimately reducing costs and improving customer experience.

Project Management

Project Management Software allows companies to track employee activity and involvement in relation to ongoing projects. Employers can view the time spent on a project, activity and cost to the project. With Project management software, managers can keep projects within budget and reduce the loss of unaccountable hours and profitability.


The true benefits of Workforce Management Solutions lie in reducing costs, driving efficiencies and increasing the productivity and profitability of your company.


To find out more about Workforce Management Solutions and the many benefits they offer, request a Demo of our Workforce Management tools here.
Request a Free Demo Today!


Topics: Time & Attendance, Project Manager, Labour Scheduling, Rostering, Workforce Management

Project Manager Position - Bray, Co. Wicklow

Posted by Eimear McCarthy on Mon, Nov 14, 2016

We Are Hiring!.jpg

Company Profile

Softworks Limited founded in 1990 are specialists in Workforce Management solutions. Our policy of employing highly qualified and experienced staff has enabled us to produce the most feature rich and technologically advanced solutions available for the Web, PC and Mobile environment. Softworks has concentrated its efforts on the management of labour resources since its foundation. Extensive research in the area combined with the advice and assistance of practitioners in industry has led to the successful development of the Softworks suite of applications. In its relatively short history, Softworks has won acclaim for its products and business acumen. The selection of Softworks by our existing customers, many of who are multinational leaders/innovators in their field, bodes well for belief in our continued expansion and success. We have proven our ability to increase productivity and decrease costs, through improved management of human resources in our many customer sites. Our qualified and experienced employees are committed to meeting any unique requirements a customer may have through our project management, customisation, implementation, consulting, training, and support services.

Project Manager

This is an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience. The Softworks Project Manager is results focused and experienced in working with customers. The Project Management group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations. The Project Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning customer requirements from both the customer and a Softworks point of view. In addition and perhaps most importantly, the candidate should be commercially aware, technical and have the ability to deliver projects from end to end solution, from gathering the clients requirements to implementing these requirements onsite and guiding the customer through each step of this process up to and including go live. The Project Manager is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

  • Understanding the required solution
  • Technically implementing the solution Co-
  • Cordinate with client technical staff to deliver
  • Implementing the client configuration 
  • Liaising with development on customisations

The Project Manager liaises with the client and draws on the support of the Softworks internal team (Development, Engineering, Training, etc.) and is well versed in delivering client specific and out of the box requirements, ideally someone who has experience installing software onsite. The Project Manager will be responsible for sales support during the formulation of the software solution, utilizing standard product mixed with custom elements; always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget. This role would be ideal for someone who can work on their own, with a technical qualification or background and experience installing software onsite with clients. This role is office based and will require regular day travel and may require some occasional international travel.


The typical Project Manager will have;

  • A recognised technical 3rd level qualification
  • Experience with Windows operating systems including servers
  • Preferably some industry experience
  • Experience of working in a fast paced environment


  • Proven track record in problem solving
  • Organisational skills
  • Technically strong when dealing with product configurations
  • Experience in installing software
  • Excellent knowledge of database concepts
  • Full clean drivers’ license

The candidate should be technical, have project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

To apply please send your CV to

Topics: Jobs, Project Manager, Vacancy

We're Hiring! Channel Partner Manager Vacancy

Posted by Marketing General Softworks on Wed, Nov 19, 2014


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Channel Partner Manager


For over twenty years Softworks has been assisting companies around the world organize the working day in a way that makes them more productive,  profitable and adds value to their operations. Our globally recognized and acclaimed Workforce Management Solutions include; Time & Attendance/Flexible Working, Labor Scheduling & Optimization, Absence Management, Project Tracking and Access Control.


Due to the continued success of the company, Softworks are looking to hire an experiencedChannel Partner Manager to develop a network of Value Added Resellers in the US Market.The position is based in the United States.


The Role

This is a new role that requires a self-motivated individual with a strong history of channel partnership development, who will excel in a fast paced sales orientated environment. This position is a great opportunity for an ambitious professional to work in a challenging, varied and interesting role.




  • Develop, launch and maintain a new channel partner programme for the US market.
  • Research, identify, target and select potential channel partners.
  • Qualify channel partner opportunities and apply the relevant commercial terms.
  • Sign up and engage contractually with new channel partners and ensure that contracts are appropriately implemented.
  • Build strong relationships with partners to ensure successful and profitable partnerships.
  • Work with partners to develop a comprehensive, time efficient go-to-market strategy.
  • Educate, support and motivate channel partners.
  • Monitor and report on channel performance.


Required Skills and Experience

  • Experience in a channel partner development role with a proven track record in generating new channel partners.
  • Knowledge and experience of selling one of the following, Enterprise Software, Business Intelligence, Analytics, Big Data or Workforce Management Solutions.
  • Superior knowledge of the US Business to Business technology market.
  • Excellent verbal and written communication skills in English.  
  • Excellent analytical skills, ability to quickly understand and learn complex matters.
  • Flexible, easily adaptable individual.
  • Proactive, curious, fast learner.
  • Eye for details and out of the box thinking skills.
  • Reliability, sense of responsibility, commitment to results.
  • Hard working and dedicated to making a success of the role.
  • Excellent networking skills.
  • We are looking for someone who has the ability and drive to assistSoftworks to grow to the next level. For the right candidate, this is a great opportunity!



•          Salary commensurate with experience.

•          Permanent Full Time / Company Benefits.

•          Softworks are an equal opportunities employer.


To apply, please send your C.V plus cover letter via email to Andrew Ferguson at

Topics: Project Manager

How the latest Workforce Management Solutions can assist Operations

Posted by Mairead Walsh on Mon, Apr 15, 2013

We have just published a new white paper that examines, how the latest in workforce managment solutions, can assist COOs and Operations Directors. The paper is free to download

Modern Workforce Management Platforms, build a bridge between the operational and the strategic elements of a business which is why they have become so important to assisting senior operations executives with their business challenges. They can assist companies of all sizes to increase operational efficiencies, reduce labour costs and attract and retain skilled workers leading to a more profitable business. 

Operations Directors

In this paper we will look at the the multi-faceted and challenging role of the COO/Operations Director that includes responsibility for; business processes & operations, strategic planning & execution and driver of efficiency, and how WFM Solutions can assist in this all-encompassing role. Following this, we look at how modern WFM solutions, are driving operational and business performance and profitability, by striking a balance, between the needs of the business and the needs of the employee.  Finally, we reveal why the latest in WFM technology is key to the future success of organisations and why today’s most senior operations executives are getting involved if not leading WFM projects. 

You are very welcome to download this paper via this link


Topics: Time & Attendance, Project Manager, Workforce Solutions, Labour Scheduling, Performance, Operations

Top 10 Tips - How to Manage a Time and Attendance Project

Posted by Mairead Walsh on Wed, May 23, 2012

Managing a Time & Attendance project may seem like a daunting task however with the right planning, the right team and the right system it can be a very smooth and rewarding project. We have pulled together our top 10 tips on "How To Successfully Manage a Time & Attendance Project"  based on over 20 years of implementing time and attendance solutions. 

Softworks top 10 tips are as follows

  1. Committed Leadership - Communicate procedure changes and get buy-in from all levels in your organisation
  2. Put a project team in place with representatives from various
     departments to assist you with the complete implementation process
  3. Appoint a Project Champion who ideally will be Senior ManageProject Managementment or Board Level Individual
  4. Make sure you are supported by your organisation to manage the project
  5. Appoint a system administrator/ senior user and identify key team members post go-live
  6. Continuously measure success & manage expectations
  7. Avoid the common pitfalls such as badly managed or planned organisational change rollout.
  8. Make sure to build in “testing time” from both from a “Users” and a “Systems” perspective, prior to roll-out and going live.
  9. Keep positive by focusing on the end game - there’s going to be highs and lows!
  10. Celebrate YOUR success and have some fun in the process!
If you would like to find out more about each of our tips, you are very welcome to download our our free guide.

Topics: Time & Attendance, Project Manager